Introduction
This Privacy Policy describes how SOROJIT BISWAS and its affiliates (collectively referred to as “Company,” “we,” “our,” or “us”) collect, use, share, protect, and otherwise process your personal data through our website https://vynoiadigital.com/ (hereinafter referred to as the “Platform”).
Certain sections of the Platform can be accessed without registration. However, our products and services are not offered outside India, and your personal data will primarily be stored and processed within India. By accessing this Platform, providing your information, or using any product or service, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and the applicable product or service terms and conditions. You also agree to comply with the laws of India, including but not limited to data protection and privacy laws.
If you do not agree with this Privacy Policy, please refrain from using or accessing our Platform.
Collection of Personal Data
We collect personal data when you use our Platform, interact with us, or avail of our services. The types of information collected may include, but are not limited to:
- Information Provided by You
- Name, date of birth, address, telephone/mobile number, email ID, or any information provided as proof of identity or address.
- Sensitive personal data such as bank account details, credit/debit card information, or biometric data (with your consent) for certain features on the Platform.
- Automatically Collected Data
- Information about your behavior, preferences, and activities on the Platform.
- Transaction details from the Platform or affiliated third-party platforms.
- Third-Party Data Collection
- When third-party partners collect your data, their privacy policies will apply. We recommend reviewing their policies before sharing your information.
Note: We never request sensitive information like debit/credit card PINs, net-banking credentials, or mobile banking passwords. If such information is requested, please report it to the appropriate law enforcement agency.
Usage of Personal Data
We use your personal data to provide and enhance our services, including:
- Fulfilling your orders and improving customer experience.
- Resolving disputes and troubleshooting issues.
- Customizing your experience and informing you about new products, offers, and updates.
- Detecting and preventing fraud or illegal activities.
- Conducting market research and surveys for business insights.
Where required, we will provide you with an option to opt-out of marketing activities involving your personal data. Please note that declining to provide certain permissions may affect your ability to access specific services on the Platform.
Sharing of Personal Data
Your personal data may be shared:
- Within Our Group Entities: For marketing or service delivery purposes.
- With Third Parties: Such as logistics partners, payment processors, and business affiliates, to provide products/services or comply with legal requirements.
- With Law Enforcement Agencies: In compliance with legal obligations, subpoenas, or court orders, or to safeguard user or public safety.
Disclaimer: We are not responsible for third-party privacy practices or policies. Please review their privacy policies when interacting with them.
Security Measures
We adopt reasonable security practices to protect your data against unauthorized access, misuse, or loss. These include secure servers and strict internal guidelines. However, internet transmissions are inherently insecure, and we cannot guarantee absolute security.
User Responsibility: You are responsible for safeguarding your login credentials and account information to prevent unauthorized access.
Data Deletion and Retention
You may delete your account via the Platform’s settings or by contacting us. However, deletion requests may be delayed or denied if there are pending transactions, disputes, or legal obligations.
Post-account deletion:
- You will lose access to your account.
- We may retain anonymized data for research and analysis.
- Personal data will be retained only as long as necessary for the purposes it was collected or as required by law.
Your Rights
You may access, update, or rectify your personal data using the Platform’s settings. You also have the right to withdraw your consent for data processing by contacting our Grievance Officer. Withdrawal requests will be honored in accordance with applicable laws and may restrict access to certain services.
Consent
By using our Platform, you consent to the collection, use, storage, and sharing of your data as described in this Privacy Policy. If you provide data about others, you confirm you have their authorization.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices. Significant updates will be communicated in a manner consistent with applicable laws. Please review this Policy periodically for the latest updates.
If you have any questions or require assistance, please contact us at contact@vynoiadigital.com.